Privacy Policy

This Privacy Policy explains how Floral Essence handles personal data when visitors use the website, make inquiries, request consultations, or arrange floral services for weddings and events. It applies to information processed in connection with our online presence and related service operations in Saudi Arabia.

Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Processing purpose

How We Use Data

We use personal data to respond to inquiries, arrange consultations, prepare custom quotes, confirm deposits and dates, coordinate final details, manage delivery and on-site setup, process payments, maintain records, operate the website, and meet legal or accounting obligations. We may also use limited technical data to secure the site and understand general usage patterns.

Processing is limited to the purposes needed to run the website and fulfill requests.

Sharing partners

Service Providers

We may share personal data with service providers that assist with website hosting, communications, payment processing, record management, delivery coordination, and similar operational tasks. These parties are expected to use the information only for the services they provide to us and to protect it appropriately.

Operational partners receive only the information needed for their assigned function.

Legal basis

Legal Disclosures

We may disclose personal data to public authorities, courts, or other parties when required to comply with law, enforce our rights, protect our operations, or respond to lawful requests. We may also share information to prevent fraud, address security issues, or support a legal claim or defense.

Legal disclosures are handled narrowly and only when a valid basis exists.

Email contact

sales@listdutymountain.click

Telephone contact

+966 51 309 6070

Postal address

8026, طريق أبو عبيدة الجراح, الدمام, SA

Privacy inquiries

Contact Page

Data We Collect

We may collect identification and contact details, event and order information, consultation notes, payment-related records, delivery and setup instructions, and technical data such as device, browser, and usage information. Where users submit design preferences, dates, venue details, or other project information, we process that information to manage the requested floral service.

The categories of data collected depend on the service request and the way the website is used.

Sources of Data

We receive personal data directly from inquiries, consultation requests, quote discussions, booking and confirmation steps, and communications with our team. We also generate records from website use, appointment handling, payment processing, and delivery or setup coordination, and we may receive limited information from service providers involved in those activities.

Information is obtained from users, website interactions, and operational records created during service handling.

Types of Cookies

We may use session cookies to keep the site working during a visit, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. These tools help us maintain site performance, support form handling, and improve the user experience without collecting more information than needed for those purposes.

Cookie use is limited to operational, preference, and basic analytics functions.

Cookie Controls

We use standard controls for cookies and similar technologies. Users may block or delete cookies through browser settings, and some features may not function properly if certain cookies are disabled. Where a consent tool is available, users may change their preferences there as well.

Cookie settings can usually be adjusted through the browser or device used to access the site.

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where retention is not required, or restriction of certain processing. We may also object to or limit requests when we must keep information for legal, security, or business record purposes.

Available rights may depend on the nature of the data and the legal basis for keeping it.

How to Make a Request

To make a privacy request, provide enough information for us to locate the relevant record and verify your identity. We may ask for additional details before acting on a request, and we will respond within a reasonable period consistent with applicable law.

Requests are reviewed after we confirm identity and the scope of the information concerned.

Data Retention

We keep personal data only for as long as needed to handle inquiries, quotations, bookings, payments, delivery coordination, and recordkeeping. Some information may be retained longer where required for accounting, dispute handling, or other legal obligations, after which it is deleted or anonymized.

Retention is based on the purpose of collection, legal obligations, and the need to maintain business records.

Policy Changes

When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date unless a different notice period is required by law.

This policy may be revised to reflect changes in our practices, legal requirements, or website functions.